It's not you, it's them…

While awaiting the arrival of snowmaggeddon here in the northeast, I had a few clients call me with

It's not you, it's them…

complaints of no email service. That's always disturbing, especially in cases where I have just recently been visiting… and tinkering. "That Rob, he's always tinkering…"

The sudden loss of email connectivity can create quite a panic. But here's the good news: it's almost always temporary, and it usually has nothing to do with your own computer, your settings, or your own in-home/office wifi or network connection.

Definitely an east coast problem

When your email goes down, here's a few things to check:

1. Do I have other Internet features? Does my web browser still connect? If so, you know your connection is OK.
2. Can I get my email from the web interface? In other words, if you usually use an "email client," i.e. Mail App, Outlook, Inbox, Cloud Magic…, can I get my mail by using Safari, Chrome, Firefox, etc. (If so, this is almost always an indication that POP/IMAP service is down with your provider, and it will be fixed soon.
3. Is there a problem with my ISP or mail host? Here's where Down Detector and http://www.downforeveryoneorjustme.com can help.

To see if it's you or if it's them, visit either of these two sites, enter the address of the website and you'll see information that will give you a good indication of whether there's a problem outside of your (or my control) or whether it's something that requires more "tinkering."

iOS 9: Getting Ready for the Upgrade

Apple will be releasing iOS 9 tomorrow, and by all accounts, the new operating system for iPhones, iPads, and iPods looks to be a good one. Featuring Ad blocking, a new power saving mode, an update in Siri's abilities and lots more, iOS9 will run on iPhone 4S, iPad 2, iPod Touch 5th gen and anything newer. Early reviews say it may bring new life to the iPhone 4S, perhaps running faster and better than the disappointing performance drop many saw with iOS8.

So… now is the time to get ready.

1. Save all your photos and videos to the cloud or to your computer. There's no sense risking losing them if anything goes wrong, and they're taking up space that could be needed during the upgrade. My practice is to have copies in the cloud and on a hard drive.

2. Remove the apps you never use. It will free up space and declutter your home screen.

3. Make a backup. Check your backup. Your device should be backing up to iCloud every night, but it's a good idea to check, and make sure that you have a current backup. I strongly recommend connecting your device to your computer and making a backup to it using iTunes. It's a more complete backup, and if something goes wrong, it's a lot quicker to restore from iTunes than to restore from iCloud. (I speak from experience. Trust me.)

4. If at all possible, do your update via iTunes. The over the air updates seem to be OK these days, but again, in the event of complications, having the computer and iTunes handy can make for an easier recovery. If you are tight on space on your device, the iTunes update is definitely less of a hassle.

Finally… Maybe just wait! If your phone is critical to your survival (social or business) maybe wait a couple days. Even the finest software on the planet has some… issues… when first released to the public. I guarantee you that not everything will work well for everybody, and that some people tomorrow will really wish they waited for the 9.01 update.

In the past, people have seen problems with extreme battery drain, key apps failing to function, wifi interruption or general unexpectedly slow performance. Why not let the cowboys and thrill seekers check out the new territory and send some messages back from the front. As I've said before, you won't get a prize for updating first, but you may get some surprises. It's better to be a fast follower than a first mover.

Improve your iPhone Security by more than 1 Million Percent?

I like using the Simple Passcode option on my iPhone, but I've always been kind of bugged by the idea that there are only 10,000 possible passwords under that scheme. Since it's always 4 numbers, lots of people tend to use a month/day combination which makes guessing a fairly easy task for many people. Is your first digit 0 or 1? Do your 3rd and 4th digits add up to no more than 31? Is your combination your birth year? Last 4 of your phone number?

If you would like a longer simpler password, here's a cool and easy trick I just learned:

1. Open Settings on your iDevice and go to "Touch ID & Passcode."
2. Turn off "Simple Passcode"
3. Next, change your passcode to something longer, using all numbers.
4. Enjoy your new improved security!

Look what happens when you get to the lock screen now! Instead of needing to enter your long password with the keyboard (really kind of a drag) you just punch it in on the keypad (not too shabby!) The only difference between this and the simple passcode option is that you need to tap the "OK" after entering your code.

OK, I lied. The only difference is you have to tap OK, and your password is now more than 111,000%  harder to crack! (Assuming you have used 7 digits.) You've gone from 10,000 combinations to 11,111,110. Add one more digit and you've increased the number of combinations to over 100,000 which is more than a One Million Percent increase!

I really like the idea that the length of my passcode is no longer known. While I'd never recommend a 1, 2 or 3 character code, a would be thief/hacker would have to try all of them in order to rule them out. They also need to try all the 5, 6, 7 and so on combos, thereby increasing the amount of time it will take to unlock your phone.

Yes, you may have set your phone to erase all data after 10 failed passcode attempts, so perhaps you're not too worried. Then again, you may have a kid or a wise guy friend who just loves wiping out all your data every so often. Me? I'd rather not have to restore from a backup. And if you're one of those people who says "Back… what?" or doesn't know how to restore from a backup or one of those who knows how long it takes to restore from a backup, maybe you would like to make your password a little bit longer and less obvious than a sentimental date.

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Teach your iPhone to Speak Correctly

If you use Siri to make phone calls or send text messages (and if you don't, why don't you?) it can be infuriating to hear the way she mangles some people's names, or even worse, refuses to call them until you say the name her way.

Let's say I have a friend named "Jimmy Kao." Every time I would ask Siri to "Call Jimmy Kao" she said, "I don't see Jimmy Gow in your address book. Perhaps you mean Jim Franklin?"

Yeah, Siri. Right. That's what I meant to say… not. So I got stuck asking her to call "Jimmy Kayo." I didn't like that, because I kept forgetting to say his name wrong, so I changed his nickname in my address book to "Jimmy Gow." Then Siri understood what I said, but also started referring to him as "Jimmy Gow" in print, like in texts and emails. But, no longer, thanks to this somewhat hidden-but-kind-of-obvious trick:

One day I said, "Learn to pronounce Jimmy Kayo" and Siri said, "OK, How do you pronounce the name (Jimmy)? and I said "Jimmy." Siri said, "OK, thank you. Which pronunciation should I use?" and there were 3 sounds for me to playback and choose from.

Next Siri asked "OK, How do you pronounce the name (Kao)?" and I said "Gow," and there were 3 sounds for me to playback and choose from. One of them sounded pretty close to what I wanted and I chose it.

What happened next was so cool! While she spoke the words "Thanks for correcting me on that, Rob. I'll pronounce it as 'Jimmy Gow' from now on," what it said on the screen was "Jimmy Kao."

Now Siri speaks my friend's names properly and spells them properly too, no matter how they're spelled or pronounced.

…and, with a last name like "Falk" I really appreciate being able to teach her the right way to say it.

iPhone Battery Life Tip That Actually Works, Immediately

If you have "Facebook Messenger," delete it. You're welcome. Go back to what you were doing.

I did this, and my battery life immediately and dramatically improved.

As it turns out, Facebook Apps are battery eating monsters, even when you think you are not using them.

Honestly, you could go in to your iPhone Settings > General > Background App Refresh and turn off Messenger, but why bother? Once you turn off Background Refresh, you have nothing but a big hunk of disconnected bloatware sitting on your phone, taking up space.

And, guess what? If you are like most people, you'll never miss it. Go ahead and open the Facebook App. Look in the "Messages" section. Yep, it's all there and you can continue to receive, reply and create messages right there. As it should be. In one app.

Facebook wakes up &
runs every 10 seconds!

Speaking of the Facebook App, it's gnawing away at battery life too. Unless FB updates are mission critical, consider turning off Background App refresh for it as well. And turn off Location Services for Facebook while you're at it: Settings > Privacy > Location Services and toggle Facebook to "off." Chances are you won't miss a thing.

If you're really curious, here are a couple articles that explain why Facebook Apps are killing your battery:

The Guardian, April 8, 2014

Sebastien Düvel, iOS Programmer Blog